Join SwissBorg, a pioneer in redefining wealth management with over 880,000 verified users and more than $1.9 billion in assets. We are expanding our Community Success team and seeking a dedicated German Speaking Customer Service Agent to provide exceptional support to our global community. If you’re passionate about helping others, eager to understand user needs, and thrive in a fast-paced, innovative environment, this is your chance to be at the forefront of the new financial era!
October 30, 2025
November 30, 2025
Full-Time / Remote
📄 Job Description
- Delivering exceptional customer support to our community members in both German and English.
- Assisting users effectively through various communication channels, including email, phone, and chat.
- Working based on a 24/7 rotating shift schedule to ensure continuous, comprehensive support for our global customers.
- Participating in occasional side projects and project-based tasks, executing them efficiently.
- Being a collaborative and supportive team player, contributing to our strong community spirit.
- Sharing valuable user insights and feedback with relevant internal teams to drive product and process improvements.
- Reporting and meticulously documenting bugs in appropriate channels to support our development teams.
- Continuously immersing yourself in the SwissBorg product and the dynamic world of cryptocurrency.
📌 Requirements
- Fluency in both English and German is mandatory. Proficiency in French, Spanish, or other languages is a significant advantage.
- Proven experience working in a customer-centric and customer-facing environment.
- Excellent active listening and attentive reading skills, with a strong drive to fully understand customer needs.
- Familiarity and ease of navigation with customer support platforms such as Zendesk, Freshdesk, or similar tools.
- A strong focus on finding the best possible solutions for users’ concerns, demonstrating creative problem-solving and thinking outside the box.
- Effective time management and the capability to work independently, taking initiative to improve processes, systems, and workflows.
- Must possess personal or professional experience with cryptocurrency or the broader blockchain ecosystem.
📝 How to Apply
❓ Frequently Asked Questions
Q1: What are the primary language requirements for this role?
Fluency in both German and English is mandatory for this Customer Service Agent position. Additional languages like French or Spanish are a plus.
Q2: Is this a remote or in-office position?
This is a fully remote position, allowing you to work from anywhere. SwissBorg values flexibility and offers flexible working hours.
Q3: What kind of shift schedule should I expect?
The role operates on a 24/7 rotating shift schedule to ensure continuous support for our global customer base. Flexibility to work different shifts is required.
Q4: Is experience with cryptocurrency or blockchain necessary?
Yes, applicants must have personal or professional experience with Crypto or the blockchain ecosystem to be considered for this role.
